Inside Sales Support

Remote

Full Time

Experienced

About LogicMark
LogicMark, Inc. (Nasdaq: LGMK) provides personal emergency response systems (PERS), health communications devices and IoT technology for the growing care economy.

The Company’s devices give people the ability to receive care at home and the confidence to safely age in place. LogicMark, Inc. revolutionized the PERS industry by incorporating two-way voice communication technology directly in the medical alert pendant and providing the life-saving technology at a price point everyday consumers could afford. The PERS technologies are sold through a direct sales force, a network of retailers/dealers/distributors, as well as online.

The Company was awarded a contract by the U.S. General Services Administration that enables the Company to distribute its products to federal, state, and local governments. Currently the VA health system is the company’s largest customer. The Company recently launched an eCommerce website to address the consumer market.

With a renewed focus on new product innovation, while we’re currently a hardware centric company, our aggressive new product development pipeline is focused on providing both hardware and software solutions as well as a subscription-based model with recurring revenue.

By joining the LogicMark team you can make a difference for our Veterans’ and in someone’s life every single day. Additional information about LogicMark can be found at: www.logicmark.com. LogicMark is an Equal Opportunity Employer.

About the Role

LogicMark is currently looking for a Sales Support professional to join our team. This position is a full-time salaried exempt position scheduled to work Monday – Friday. Paid, on the job training is provided. Position is eligible for medical, dental and vision insurance as well as company paid holidays and paid time off. The Sales Support professional will assist with customer acquisition (booking appointments), field sales support, and data entry into company CRM. The inside sales support should be comfortable with cold calling, developing leads, communicating with customers to understand their needs, information mining, and assisting outside sales efforts in a team approach. Focus of the role is to connect with potential customers, educate them on our products and services, build brand awareness and product recognition, increase sales, and book face to face meetings for sales team.

The Sales Support Professional must be energetic, well-spoken, and eager to close sales and increase revenue by booking appointments and assisting in the sales process.

Location: Position will primarily work remotely but should be available to travel to company headquarters on occasion

Reporting Structure: Reports directly to the VP of Operations
Responsibilities:

Customer rapport and relationship management; making multiple outbound calls to existing customers to update contact information, confirm orders, identify new sales opportunities
Making outbound calls to potential customers (average minimum of 72 outbound calls each day)
Booking appointments and setting face to face meetings for sales team
Researching and qualifying potential leads from business directories, web searches, or digital resources
Qualifying leads from digital campaigns, conferences, references, tradeshows, etc.
Create, update, and manage a list/database/CRM of prospective clients
Providing weekly reports to management (should include metrics on number of calls made for week, summary of appointments set, and highlights)
Presenting and delivering information to potential clients
Answering potential client questions and follow-up call questions
Working with the field sales team when closing a sale
Tracking weekly, monthly, and quarterly performance and sales metrics
Building pipelines with channel partners and team members to close sales
Maintaining a database (CRM, Excel, etc.) of prospective client information
Closing sales and working with clients through the closing process (success will be measured by increase in sales percentage)
Keeping up with product and service information and updates.

Requirements:
Minimum Qualifications:

Ravenous appetite to set appointments for field sales
Comfortable making cold calls and talking to new people all day
Excellent verbal and written communication skills; the ability to call, connect and interact with existing and potential customers
Persuasive and goal-oriented
Possesses an energetic, outgoing, and friendly demeanor
Eager to expand the company with new sales, clients, and territories
Self-motivated and self-directed
Able to multitask, prioritize, and manage time efficiently
In-depth understanding of company services and its position in the industry
Tenacity to handle rejection and continue with a positive attitude when reaching the next potential client
Knowledge of the sales process from initiation to close
Ability to work independently or as an active member of a team
Previous experience in medical device/product or technical outbound call center, inside sales experience, or related sales experience preferred
Experience in medical device/product government sales or government contracting preferred
Strong computer skills, including Microsoft Office Suite (Word, PowerPoint, Outlook, and Excel) and CRM preferred
High school degree or equivalent

Environmental Job Requirements and Working Conditions

Position will be performed sitting at desk for extended periods of time making phone calls and inputting data
Must be able to read, comprehend, speak, and write English.
Regularly operates a computer and other office productivity machinery, such as a telephone and computer printer.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification form upon hire.

Individuals seeking employment at LogicMark are considered without regards to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition (except where physical fitness is a valid occupational qualification), genetic information, veteran status, or any other consideration made unlawful by federal, state or local laws.

LogicMark does not discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.

LogicMark follows federal and state vaccine requirements and COVID-19 guidelines.

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by associates assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed

LogicMark does not accept unsolicited agency resumes and won't pay fees to any third-party agency or firm that doesn't have a signed agreement with LogicMark.

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Inside Sales Support

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